Twcbets Privacy Policy – Data Protection Malaysian Users

1. Introduction

Twcbets takes our responsibility to every user's privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the twcbets platform, website, or mobile app.

This document applies to all users who register for or access twcbets services, regardless of whether you use our web browser or app. By registering an account or continuing to use our platform, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

Twcbets only collects information necessary for legitimate operational purposes. We do not collect excessive or irrelevant data beyond the services we offer. The types of data we collect are as follows:

Data is collected through various means including registration forms, the KYC process, direct platform usage, and the cookie and automated tracking technologies described further in Section 6.

3. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. twcbets uses your personal information for the following purposes:

• Account management — registering, verifying, and maintaining your account so it functions properly.
• Transaction processing — processing deposits, withdrawals, and all financial activity in your account securely.
• Legal Compliance — fulfils KYC, AML (Anti-Money Laundering), and reporting obligations to relevant authorities when required.
• Platform Security — detecting and preventing fraud, multi-account use, and other suspicious activity.
• Customer support — enables our team to help you resolve any issues efficiently and effectively.
• Service Communications — sending important notifications related to your account, transactions, and policy updates.
• Product improvement — analysing usage patterns in aggregate (without identifying individuals) to improve the platform experience.

4. Data Sharing & Disclosure

Twcbets does not sell your personal data to anyone. However, in the course of legitimate platform operations, we may share data with a limited set of third-party categories as follows:

• Payment processors — to enable secure financial transactions. These processors are bound by strict confidentiality agreements with us.
• Game providers — the minimum information needed to run games within our platform, such as session IDs.
• Regulatory authorities — when required by law or a valid court order.
• Technical support services — cloud infrastructure and cybersecurity providers that help us maintain platform operations.

5. Data Security

We continuously invest in our security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we implement include:

• Data encrypted in transit using TLS 1.3 protocol and 256-bit SSL certificates.
• Encryption at rest applied to all sensitive records.
• Role-based access control — only authorised staff may access user data.
• 24/7 security monitoring with an intrusion detection system.
• Regular independent security audits to identify and patch vulnerabilities.
• Two-factor authentication (2FA) available for all user accounts.

While we take all reasonable precautions, no system can be guaranteed 100% secure against cyber threats. If a data breach occurs that affects you, we will notify you within the timeframe required by applicable law.

6. Cookies & Tracking Technologies

Twcbets uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies — collecting information about how you use the site to help us improve its functionality.
• Functional Cookies — storing your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies — used to understand traffic patterns and user behaviour in aggregate, anonymised form.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:

• Right of Access — you have the right to request a copy of the personal data we hold about you.
• Right to Rectification — you may ask us to correct any data that is inaccurate or incomplete.
• Right to Erasure — in certain circumstances, you may request that we delete your personal data.
• Right to Restrict Processing — you may ask us to restrict how we use your data in certain circumstances.
• Right to Object — you have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability — you may request your data in a machine-readable format for transfer to another provider.

To submit any request related to the above rights, please contact our privacy team via support email. We will process your request within 30 calendar days. Some requests may be subject to identity verification requirements to ensure the security of your data.

8. Data Retention Period

Twcbets retains your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law. Our general principles are as follows:

• Active account data is retained for as long as your account remains active and for the period following account closure as required by compliance obligations.
• Financial transaction records are retained for a minimum of 7 years in accordance with accounting and AML legal requirements.
• Security and activity logs are retained for 2 years for investigation purposes if required.
• Marketing and communications data is retained until you withdraw your consent.

9. Links to Third-Party Sites

The twcbets platform may contain links to third-party websites or services in certain contexts. Please note that once you leave the twcbets platform and visit another website, our Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of any third-party websites. We recommend reading the privacy policy of each website you visit separately. This includes game providers and payment processors that may have their own interfaces separate from the twcbets platform.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our Data Protection Officer team is ready to assist you.

You may also submit any privacy rights requests — such as data access, correction, or deletion — through the same channel. We are committed to responding to every enquiry within 14 business days.

For more information on the terms of use, please refer to Terms and Conditions us. For responsible gambling guidance, visit the Responsible Gaming.